Question 1

Why am I experiencing a longer response time for non-urgent requests at Quality Community HC?

Accepted Answer

Thank you for your patience. At Quality Community HC, we are currently experiencing a higher volume of requests. As a healthcare center, our priority is to address medically urgent requests first to ensure the well-being of our most critical patients.

However, we understand that your requests are important too, and we will attend to them as promptly as possible. To help streamline the process, please submit any necessary forms at least a week in advance and ensure all required sections are completed. We appreciate your understanding and cooperation as we work to serve everyone efficiently.

Question 2

What should I do if I experience longer than usual wait times on the phone when trying to reach Quality Community HC?

Accepted Answer

At Quality Community HC, we understand that your time is valuable, and we strive to provide timely assistance. If you are experiencing longer than usual wait times on the phone, you have a few options:

1. **Use the PATIENT PORTAL for NON-URGENT REQUESTS**: Our patient portal is an efficient way to handle non-urgent requests, such as prescription refills, appointment scheduling, and accessing medical records. This allows you to avoid waiting on the phone and get your needs addressed promptly.

2. **Utilize the "Callback" feature for urgent issues**: If your matter is urgent and you need to speak with someone directly, you can use our "Callback" feature. This will secure your place in the queue, and you'll receive a call back. Please be aware that during periods of high call volume, the wait time could be up to 2 hours. We appreciate your patience as we work to assist all our patients as quickly as possible.

Thank you for choosing Quality Community HC for your healthcare needs. We are committed to providing you with the best possible service and care.

Question 3

What should I do if I experience delays during my appointment at Quality Community HC?

Accepted Answer

At Quality Community HC, we understand that your time is valuable and we strive to keep all appointments running smoothly. However, healthcare settings can be unpredictable, and occasional delays may occur. If you experience any delays when you come for an appointment, we kindly ask for your patience. Rest assured, our team will keep you informed about any anticipated wait times and delays. Your understanding and cooperation help us provide the best care possible to all our patients. Thank you for choosing Quality Community HC for your healthcare needs!

Question 4

Why is Quality Community HC limiting visitors at this time?

Accepted Answer

At Quality Community HC, the safety and well-being of our patients and staff are our top priorities. Due to current health concerns and in an effort to reduce potential exposure and spread of illnesses, we are limiting visitors. This precautionary measure helps protect vulnerable patients and ensures a safer environment for everyone within our facility. We appreciate your understanding and cooperation during this time. Your support helps us maintain a high standard of care and safety for all.

Question 5

What should I do if my appointment at Quality Community HC is unexpectedly changed or rescheduled?

Accepted Answer

At Quality Community HC, we understand the vital importance of your healthcare and strive to provide consistent, reliable service. However, our clinicians, just like everyone else, may occasionally become ill or require quarantine. In such instances, if your clinician is out sick, we will proactively reach out to reschedule your appointment or offer the option to switch to a Telehealth session. We appreciate your understanding and flexibility during these times, as it ensures that both our patients and staff remain safe and healthy. Please feel free to contact our office directly if you have any further questions or need assistance with the rescheduling process. Thank you for choosing Quality Community HC for your healthcare needs!

Question 6

What should I do if I am unable to book an in-office appointment at Quality Community HC?

Accepted Answer

If you are experiencing a lack of appointment availability at Quality Community HC, please consider scheduling a telehealth appointment. Due to the current surge in COVID-19, our in-office appointments are filling up quickly. We apologize for the inconvenience and appreciate your understanding. Telehealth appointments are an excellent alternative, allowing you to consult with our healthcare professionals from the safety and comfort of your home.

Question 7

How can I get a COVID-19 test at Quality Community HC?

Accepted Answer

At Quality Community HC, we are committed to providing the best care for our community, especially during these challenging times. To ensure we manage our limited testing supplies and staff efficiently, we are currently offering COVID-19 tests only to our registered patients who are either showing symptoms of COVID-19 or have been exposed to someone diagnosed with COVID-19. Additionally, all COVID-19 tests at our facility require an appointment. This helps us maintain a safe and orderly environment for everyone. If you are experiencing symptoms or have had an exposure, please contact our office to schedule your test. We're here to support you and ensure your health and safety!

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 10

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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